Ticketing Policies & FAQs

Ticketing & audience services contact and hours of operation

Email: BoxOffice@PaperMill.org
Box Office Phone: 973-376-4343
Subscriptions Hotline: 973-379-3717
Box Office hours:
Monday–Saturday 12:00 PM to 6:00 PM. Closed Sundays from July 7th through September 1st
Open until evening curtain on performance days
Closed July 4th, 5th, and 6th; Labor Day; Thanksgiving; Christmas Day; New Year’s Day; Martin Luther King Jr. Day; and Memorial Day


Mainstage performances run on the following schedule:
WED-SAT Evenings at 7:30 PM
SUN Evenings at 7:00 PM
THU, SAT & SUN Matinees at 1:30 PM

Cast, programs, events, and dates are subject to change. In the event of a scheduling change, all affected ticket holders will be notified.


Ticket prices depend on the day you attend and the location of your seats. All tickets include facility fees built into the listed ticket price before any additional purchase fees are applied.

Standard ticket prices range from $35.00 to $148.00. Discounted pricing is available for patrons with disabilities who utilize any of our various access services. Additional cost-effective options can be found on our Discounts page. All discounts apply only to the initial ticket price, prior to and exclusive of embedded fees.

Tickets bought over the phone or online incur an additional $6.00 service fee on each ticket. This fee does not apply to tickets purchased in person at the box office.

All pricing is subject to change based on demand.


Tickets may be bought online at www.PaperMill.org, over the phone by calling 973.376.4343, or in person at the box office.

We accept Visa, Mastercard, American Express and Discover cards, cash, and checks. Tickets are limited to a maximum of 9 per order, unless booked as a designated group sales order.

All tickets must be paid for at the time of order – we are unable to hold tickets without payment.


Only tickets purchased online at www.PaperMill.org, over the phone by calling 973.376.4343, or in person at the box office are considered authorized Paper Mill Playhouse sales channels. With the exception of Theatre Development Fund (TDF) and VetTix, we do not endorse or partner with third-party ticket sellers as these tickets may be listed at inflated prices and may not provide accurate seat locations/availability. Paper Mill Playhouse is not responsible for contacting patrons regarding performance changes or cancellations for tickets purchased through unauthorized channels. Any patrons who are determined to have bought through an unauthorized third-party seller and have questions on their order should contact their point of purchase for assistance.

If it is determined that you have purchased tickets with the intent to resell them as a third-party and/or at markup prices, your account will be flagged and inactivated; any remaining tickets will default to Will Call delivery for valid proof of identification and you will not be eligible for any exchanges or returns.


Tickets can be accessed through our mobile app, sent as Print at Home tickets, delivered by mail, or held at the box office for pickup. If your performance is in 10 days or less, tickets cannot be mailed.

Tickets sent via mail incur a $3.00 delivery fee. Print at Home tickets will be delivered 72 hours prior to your performance. Only subscribers can receive their Print at Home tickets upon completion of their order.


Paper Mill Playhouse seeks to welcome guests of all abilities and make their experience as accessible as possible! We offer a range of access services for patrons with disabilities, which can be viewed on our Access Services page.


All sales are final, and no refunds are offered. Tickets may be exchanged to a different performance of the same production or returned as a donation.

Ticket buyers may exchange their tickets through our Ticket Exchange Request Form or by contacting Ticketing & Audience Services. There is no fee for subscribers to exchange their tickets, but all other ticket exchanges are subject to a $5.00 per ticket exchange fee. Tickets can be exchanged for a different performance of the same production only.

The deadline to exchange or return a ticket for an evening performance is 3:00 PM on the day of the scheduled performance. The deadline to exchange or return a ticket for a matinee performance is 5:00 PM the previous business day. Exchanges or returns requested after these deadlines or after the originally scheduled performance has passed are subject to our Missed Show Policy below.



Patrons who have missed their scheduled performance may arrange for tickets to a new performance by calling Ticketing & Audience Services one business day before the desired new performance. New tickets will not be available for rescheduling if calling any earlier or later than one business day before the desired new performance.

There is no fee for subscribers to reschedule their missed tickets. All other rescheduled tickets for missed performances are subject to a $10.00 per ticket rescheduling fee. Missed tickets may be rescheduled for a new performance of the same production only.

Missed tickets are subject to availability, and some restrictions may apply.


If you cannot use or exchange your tickets, donate them back! Our Development department will provide a donation acknowledgement letter for your tax records after the production has closed.

The deadline to return and donate tickets for an evening performance is 3:00 PM on the day of the scheduled performance. The deadline to return and donate tickets for a matinee performance is 5:00 PM the previous business day.


All patrons must have a ticket to enter the theater. Children under the age of 4 are not permitted into the theater for Mainstage performances. Children under the age of 4 are permitted to our Children’s Shows and School Group performances for designated age-appropriate shows.


Paper Mill does not cancel performances due to inclement weather, except in extenuating circumstances. In the event of a cancellation, all ticket holders will be contacted regarding their options.


Paper Mill is committed to providing a safe environment across our campus for all artists, staff, volunteers, and visitors. For performances, all guests must enter through the front doors of the building through a brief security checkpoint. Any person who refuses to enter through this checkpoint will be denied entry to the theater.

Management reserves the right to deny entry to any person who is believed to be a danger to themselves or others or is in possession of any of the below prohibited items:

  • Firearms
  • Stun guns
  • Knives or sharp blades
  • Striking weapons
  • Chemical defense weapons (pepper spray/mace)
  • Fireworks or explosives
  • Illegal drugs
  • Any other dangerous, hazardous, or suspicious devices or weapons deemed inappropriate or dangerous by Paper Mill Security.

Paper Mill Security reserves the right to search/inspect all persons, bags, belongings, etc. upon entry and/or re-admittance to the theater as an additional safety precaution. Any person who refuses to permit a search will be denied entry to the theater.

Larger bags, luggage, and/or packages may be stored at the Security office located at the stage door at the rear of the building in Parking Lot A. We are not able to store items in our box office or front-of-house spaces.


Lost items are regularly brought to the Security office for safekeeping, and patrons may call the Security desk at 973.315.1680 to see if any lost items have been turned in.


Representatives of charitable organizations may request a donation of tickets by completing our Ticket Donation Request Form. Requests must be submitted at least one month before the date of your event. Requests made less than one month before your event will be automatically denied. Requests are processed beginning one month before the requested event date. If your request is approved, you will receive a response within one month of your event date, and no later than 2 weeks before your event date. Due to a high volume of requests, no further correspondence regarding your submission will be sent until this time; please do not submit more than one request; no phone calls please.


We invite guests to dress comfortably in casual or semi-casual attire. Layers are encouraged as indoor temperatures may fluctuate.


Doors to the auditorium open approximately 30 minutes before performance time, pending extenuating circumstances. Late seating is determined at the discretion of house management – latecomers may be asked to wait in the lobby until an opportune moment for entry and/or sit in seats other than their ticketed locations to avoid disruption to other patrons.


Taking photographs or video recording during a performance is strictly prohibited.

By entering the facility, patrons consent to the use of their voice and likeness without compensation in film, videotape, photography and/or sound recording at any events, and agree to release Paper Mill from any liability on account of such use.


Paper Mill Playhouse strives to maintain a harassment-free workplace and environment both in-person and online. Abusive treatment of audience members, students, volunteers, artists, or staff will not be tolerated, including any form of harassment or discrimination (verbal, physical, or written) based on race, nationality, religion, gender identity or expression, sexual orientation, age, disability status or any other legally protected identity. Any person determined to have engaged in such behavior, whether on Paper Mill Playhouse property, at Paper Mill sponsored events, online through social media, or by phone will be prevented from engaging further and asked not to return.