Ticketing Policies & FAQs

Ticketing & audience services contact and hours of operation

Email: BoxOffice@PaperMill.org
Box Office Phone: 973-376-4343
Subscriptions Hotline: 973-379-3717
Box Office hours:
Monday-Sunday 12:00 PM – 6:00 PM
Extended hours for day of performance needs

Closed Labor Day, Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July

PERFORMANCE SCHEDULE

Mainstage performances for our 2022-2023 season run on the following performance schedule:
performance schedule
Cast, programs, events, and dates are subject to change. In the event of a scheduling change, all affected ticket holders will be notified.

TICKET PRICES & FEES

Ticket prices depend on the day you attend and the location of your seats. For the 2022-2023 Mainstage season, standard ticket prices range from $35.00 to $125.00. Discounted pricing is available for patrons with disabilities who utilize any of our various access services. Additional cost-effective options can be found on our Discounts page.

Tickets bought over the phone or online incur a $5.00 service charge on each ticket. This charge does not apply to tickets purchased in person at the box office. Pricing is subject to change.

PURCHASING TICKETS

Tickets may be bought online at www.PaperMill.org, over the phone by calling 973.376.4343, or in person at the box office.

We accept Visa, Mastercard, American Express and Discover cards, cash, and checks. Tickets are limited to a maximum of 9 per order, unless booked as a designated group sales order through our Group Sales Reservation Form.

AUTHORIZED SALES CHANNELS

Only tickets purchased online at www.PaperMill.org, over the phone by calling 973.376.4343, or in person at the box office are considered authorized Paper Mill Playhouse sales channels. With the exception of Theatre Development Fund (TDF) and VetTix, we do not endorse or partner with third-party ticket sellers as these tickets may be listed at inflated prices and may not provide accurate seat locations/availability. Paper Mill Playhouse is not responsible for contacting patrons regarding performance changes or cancellations for tickets purchased through unauthorized channels. Any patrons who are determined to have bought through an unauthorized third-party seller and have questions on their order should contact their point of purchase for assistance.

If it is determined that you have purchased tickets with the intent to resell them as a third-party and/or at markup prices, your account will be flagged and inactivated; any remaining tickets will default to Will Call delivery for valid proof of identification and you will not be eligible for any exchanges or returns.

TICKET PICKUP AND DELIVERY

Tickets can be accessed through our mobile app, sent as Print at Home tickets, delivered by mail, or held at the box office for pickup. If your performance is in 10 days or less, tickets cannot be mailed.

ACCESSIBILITY

Paper Mill Playhouse seeks to welcome guests of all abilities and make their experience as accessible as possible! We offer a range of access services for patrons with disabilities, which can be viewed on our Access Services page.

TICKET EXCHANGES AND RETURNS

All sales are final, and no refunds are offered. Tickets may be exchanged to a different performance of the same production, returned as a donation, or returned for credit toward future performances.

Subscribers may exchange their tickets through our Subscriber Ticket Exchange Request Form or by contacting Ticketing & Audience Services. There is no fee for subscribers to exchange their tickets, but all other ticket exchanges are subject to a $5.00 per ticket exchange fee. Tickets can be exchanged for a different performance of the same production only.

The deadline to exchange or return a ticket for an evening performance is 3:00 PM on the day of the scheduled performance. The deadline to exchange or return a ticket for a matinee performance is 5:00 PM the previous business day. Exchanges or returns requested after these deadlines or after the originally scheduled performance has passed are subject to our Missed Show Policy below.

 

MISSED SHOW POLICY

Patrons who have missed their scheduled performance may arrange for tickets to a new performance by calling Ticketing & Audience Services one business day before the desired new performance. New tickets will not be available for rescheduling if calling any earlier or later than one business day before the desired new performance.

There is no fee for subscribers to reschedule their missed tickets. All other rescheduled tickets for missed performances are subject to a $10.00 per ticket rescheduling fee. Missed tickets may be rescheduled for a new performance of the same production only.

Missed tickets are subject to availability, and some restrictions may apply.

TICKET DONATIONS

If you cannot use or exchange your tickets, donate them back! Our Development department will provide a donation acknowledgement letter for your tax records after the production has closed.

The deadline to return and donate tickets for an evening performance is 3:00 PM on the day of the scheduled performance. The deadline to return and donate tickets for a matinee performance is 5:00 PM the previous business day.

BABES IN ARMS AND AGE APPROPRIATENESS

All patrons must have a ticket to enter the theater. Children under the age of 4 are not permitted into the theater for Mainstage performances. Children under the age of 4 are permitted to our Children’s Shows and School Group performances for designated age-appropriate shows.

PERFORMANCE CANCELLATIONS & INCLEMENT WEATHER

Paper Mill does not cancel performances due to inclement weather, except in extenuating circumstances. In the event of a cancellation, all ticket holders will be contacted regarding their options.

LOST & FOUND

Patrons may call the Security desk at 973-379-3636 ext. 1680 to see if any lost items have been turned in.

CHARITABLE DONATIONS

Representatives of charitable organizations may request a donation of tickets by completing our Ticket Donation Request Form. Requests must be submitted at least one month before the date of your event. Requests made less than one month before your event will be automatically denied. Requests are processed beginning one month before the requested event date. If your request is approved, you will receive a response within one month of your event date, and no later than 2 weeks before your event date. Due to a high volume of requests, no further correspondence regarding your submission will be sent until this time; please do not submit more than one request; no phone calls please.

DRESS CODE

We invite guests to dress comfortably in casual or semi-casual attire. Layers are encouraged as indoor temperatures may fluctuate.

LATE SEATING

Late seating is determined at the discretion of house management.

FILMING & PHOTOGRAPHY

Taking photographs or video recording during a performance is strictly prohibited.

CODE OF CONDUCT

Paper Mill Playhouse strives to maintain a harassment-free workplace and environment both in-person and online. Abusive treatment of audience members, students, volunteers, artists, or staff will not be tolerated, including any form of harassment or discrimination (verbal, physical, or written) based on race, nationality, religion, gender identity or expression, sexual orientation, age, disability status or any other legally protected identity. Any person determined to have engaged in such behavior, whether on Paper Mill Playhouse property, at Paper Mill sponsored events, online through social media, or by phone will be prevented from engaging further and asked not to return.