Ticket FAQs

How do I watch live stream performances on my smart TV?

If you are interested in watching our live stream performances on your smart TV, you may be able to do so depending on the model and age of smart TV by following the guides below once you have received the link to access the live stream performance on your computer, tablet, or smartphone. The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your smart TV. Simply put, what you see on your computer, tablet, or smartphone will be what you see on your smart TV. Please determine your best option. 


Connecting your computer to a smart TV with an HDMI cable (our recommendation): Turn on both devices and connect them using an HDMI cable. Then just select the correct HDMI input on your TV with the help of the remote control and you are good to go. We recommend testing out this method with your favorite Paper Mill YouTube video beforehand to make sure everything is working.

For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289

For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-

For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW

For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553

Are you a dinner-theater?

No, we do not allow food in the house of the theater with the exception of bottled water or drinks in a sealable cup (obtainable at the bar for a fee). We offer delicious lunch and dinner fare in the F.M. Kirby Carriage House Restaurant prior to most performances.

How much do tickets cost?

Tickets prices depend on which performance you attend and the location of the seats. Ticket prices start at $28, plus a $3-per-ticket Facility Preservation Fee. Prices are subject to change.

Are there service charges when I buy tickets?

If you choose to purchase tickets over the phone or the internet, there will be an additional $5.00 in service charge on each ticket. This charge does not apply to tickets purchased in person at our box office.

Do I have to purchase a ticket for my child if he/she will sit on my lap?

Yes. Everyone, regardless of age, must have a paid ticket and unfortunately there are no lap passes. No one under the age of 4 is permitted to any mainstage production. Please, no babes in arms.

When is the Box Office Open? What time are the performances?

Box Office hours are:

Monday–Saturday 10:00AM–6:00PM
Sunday 12:00PM–6:00PM
Performance days until 9:00PM

Closed Labor Day, Thanksgiving, Christmas, New Years Day, Memorial Day, and Fourth of July

Summer Box Office hours from July 4th through Labor Day are:

Monday–Friday, 10:00AM–6:00PM
Saturday 10:00AM–4:00PM
Closed Sunday

Performances are Wednesday through Sunday. Please check your tickets.

If I cannot come to the show, can I exchange my tickets or be refunded?

Tickets can be exchanged for a different performance of the same production, by calling the Box Office at: 973.376.4343. There is no fee for subscribers to exchange their tickets, but all other tickets are subject to a $5-per-ticket exchange fee. The deadline to exchange a ticket for an evening performance is noon on the day of the show. The deadline to exchange a ticket for a matinee performance is 5:00PM the previous day. Tickets cannot be exchanged after the performance has taken place. All ticket sales are final, and no refunds are offered.

If I lost my ticket can I still come see the show?

If your tickets are lost or stolen, simply come to the Box Office prior to the performance with valid photo identification to have your ticket reprinted.

Do you have student rush tickets?

There is a limited number of $20.00 seats available for all full-time students on the day of the performance. (Must show proof of age or a college ID if over 18. Based on availability). See the Student Rush page for more details. All tickets are subject to a Facility fee of $3.00 and a Phone fee of $5.00.

Do you have a lost and found?

Yes. Please call the business office at 973.379.3636 and check with the receptionist to see if anything has been turned in.

What happens in the event of inclement weather?

If you are concerned about inclement weather, you can exchange your tickets for a different performance date by calling the Box Office at: 973.376.4343. Paper Mill Playhouse will have its latest weather updates available on our website and our Facebook page.

Do you have shows for children?

Yes we have Children’s Theater programming every fall and spring. Please visit our Children’s Shows section.

How should I dress to attend Paper Mill Playhouse?

Semi-casual or neat casual.

Can I bring my 3-year-old?

Children under the age of 4 are not permitted into the theater for main stage performances. Children under the age of 3 are permitted to our Children’s Shows and School Group performances for designated age-appropriate shows. See Children’s Shows or For School Groups. Patrons should check the age recommendation for individual shows.

Can I bring my camera?

Pictures are NOT permitted inside the theater or of the performance you are seeing.

What is the theater etiquette?

The theater is not like anywhere else. When the audience laughs at jokes or applauds a great performance, the actors, dancers, and singers hear it and know all their hard work was worth it. Unfortunately, the performers also hear other sounds – talking, ringing cell phones, crying children, and the crinkling of candy wrappers. Did you know the actors can even see the light from your cell phone when you write a text message? It’s true. All those distractions upset the actors’ performance and also disturb other audience members. That’s why we ask that you please follow a few simple ground rules:

Turn off all cell phones and other devices and leave them off throughout the show.

Resist the urge to talk – remember , the actors can hear you.

  • If you’re with young children who start to grow restless and noisy, take them out to the lobby. All shows are streamed live to the flat screen TV in the lobby.
  • If you have cough drops or other items that come in noisy wrappers, please open them before the show begins.
  • And if someone is disturbing your ability to enjoy the show, talk to one of our ushers—they’re ready to help.
  • Also, just like movie theaters, we do not allow picture-taking or filming during the show and ask that you please keep your feet away from the seat in front of you.

So make yourself comfortable, have a great time and don’t forget to help make magic happen – applaud when you see something you like!

Can I get a copy of the PBS "Crazy For You" or "Showboat"?

Due to copyright laws and union regulations we cannot distribute videos of our productions.