Show & Ticket Questions
1. Are you a dinner-theater?
No, we do not allow food in the house of the theater with the exception of bottled water or drinks in a sealable cup (obtainable at the bar for a fee). We offer delicious lunch and dinner fare in the Carriage House prior to most performances.
2. How much do tickets cost?
Tickets prices depend on which performance you attend and the location of the seats. Ticket prices start at $28, plus a $3-per-ticket Facility Preservation Fee. Prices are subject to change.
3. Are there service charges when I buy tickets?
If you choose to purchase tickets over the phone or the internet, there will be an additional $5.00 in service charge on each ticket. This charge does not apply to tickets purchased in person at our box office.
4. Do I have to purchase a ticket for my child if he/she will sit on my lap?
Yes. Everyone, regardless of age, must have a paid ticket and unfortunately there are no lap passes. No one under the age of four is permitted to any mainstage production. Please, no babes in arms.
5. When is the Box Office Open? What time are the performances?
Summer Box Office hours are Monday - Friday, 10AM - 6PM, Saturday 10AM - 4PM, closed Sunday.
Performances are Wednesday through Sunday. Please check your tickets.
6. If I cannot come to the show, can I exchange my tickets or be refunded?
Tickets can be exchanged for a different performance of the same production, by calling the Box Office at: 973.376.4343. There is no fee for subscribers to exchange their tickets, but all other tickets are subject to a $5-per-ticket exchange fee. The deadline to exchange a ticket for an evening performance is noon on the day of the show. The deadline to exchange a ticket for a matinee performance is 5:00pm the previous day. Tickets cannot be exchanged after the performance has taken place. All ticket sales are final, and no refunds are offered
7. Do you have student rush tickets?
There is a limited number of $20.00 seats available for all full-time students on the day of the performance. (Must show proof of age or a college ID if over 18. Based on availability). Call the Box Office for more information or to book tickets. All tickets are subject to a Facility fee of $3.00 and a Phone fee of $5.00.
8. Do you have a lost and found?
Yes. Please call the business office at 973.379.3636 and check with the receptionist to see if anything has been turned in.
9. What happens in the event of inclement weather?
If you are concerned about inclement weather, you can exchange your tickets for a different performance date by calling the Box Office at: (973) 376-4343. In the event that severe conditions forced us to cancel a performance, the Box Office will update our recorded phone greeting, notify local news media, and notify patrons via phone (time permitting)
10. Do you have shows for children?
Yes we have Children's Theater programming every fall and spring. Please visit our Children's Shows section.
11. If I lost my ticket can I still come see the show?
If your tickets are lost or stolen, simply come to the Box Office prior to the performance with valid photo identification to have your ticket reprinted.
12. How should I dress for the Paper Mill?
Semi-casual or neat casual.
13. Can I bring my 3-year-old?
Children under the age of 4 are not permitted into the theater for main stage performances. Children under the age of 3 are permitted to our Children's Shows and School Group performances for designated age-appropriate shows. See Children's Shows or For School Groups. Patrons should check the age recommendation for individual shows.
14. Can I bring my camera?
Pictures are NOT permitted inside the theater or of the performance you are seeing.
Paper Mill Playhouse is committed to protecting the privacy of our patrons and supporters. We may collect the domain name of visitors to our website, the e-mail addresses of those who provide it for us or communicate with us via e-mail, aggregate and user-specific information on what pages consumers access or visit on ours site, and information volunteered by the consumer, such as surveys or site registrations. Paper Mill Playhouse uses the personal information it collects to process your orders, to notify you of performance schedule changes or updates, and to personalize your experience at Paper Mill Playhouse. When registering online you may choose to select what promotional or informational materials you would like to receive by e-mail. From time to time, Paper Mill Playhouse may share postal or e-mail addresses provided to us to other local arts organizations so that they can send you information about their events and programs that might be of interest to you. If you do not want us to share this information, please contact us at the address or phone number listed in the "Contact" link.
16. What is the Paper Mill Playhouse Security Policy?
Our website secures your private information using VeriSign Socket Layer (SSL) certificates, encrypting all data transmission between your computer and our website so that it cannot be read over the Internet. Our website is also compliant with the rigorous PCI industry standards.
17. Theater Etiquette
The theater is not like anywhere else. When the audience laughs at jokes or applauds a great performance, the actors, dancers, and singers hear it and know all their hard work was worth it. Unfortunately, the performers also hear other sounds - talking, ringing cell phones, crying children, and the crinkling of candy wrappers. Did you know the actors can even see the light from your cell phone when you write a text message? It's true. All those distractions upset the actors' performance and also disturb other audience members. That's why we ask that you please follow a few simple ground rules:
Turn off all cell phones and other devices and leave them off throughout the show.
Resist the urge to talk - remember , the actors can hear you.
So make yourself comfortable, have a great time and don't forget to help make magic happen - applaud when you see something you like!
18. Can I get a copy of the PBS "Crazy For You" or "Showboat"?
Due to copyright laws and union regulations we cannot distribute videos of our productions.